If the game utilizes Microsoft DirectX, you may have an issue with DirectX that happened during the installation of another game or program.In most cases, games start with version 1.0. If you're unsure who the developer of the game is, use a popular search engine and search for drivers for your game. Many game developers list the available patches and updates. See the game developer page for a listing of links to game company pages. Verify no patches or updates are available from the developer of the game.Often the error and explanation to how to resolve the error are documented. Verify the game documentation makes no mention of the error you are experiencing.In some cases, it may be necessary to have the first or last CD in the computer when starting the game. If the game is a CD game, make sure the correct CD is in the computer when trying to play the game.Game does not load or has an error when it attempts to load Information about how to clean a CD and a CD-ROM is on our cleaning page. Verify the CD is clean and contains no significant scratches.For example, if your computer runs out of disk space during the installation, this would cause an error during the installation. Verify your computer meets the requirements of the game.How to remove TSRs and startup programs.If you still continue to run into issues, try installing the program from Safe Mode. Make sure to close all background programs and TSRs. Other programs running in the background can cause issues with the program install.Computer Hope does not provide any users with an alternate number or key. If you lost your number or key or it does not work, you need to contact the developer of the game. If you're getting stopped at the CD key or product key verification, verify you are entering your correct number.If you're using the AutoPlay menu to install the game, try to execute the setup.exe or install.exe from the disc instead of the AutoPlay setup menu.For example, many older games developed for MS-DOS or Windows 95 may not work or are incompatible with the later versions of Windows. Make sure the game you are installing is compatible with the version of operating system you have on your computer.If your computer does not have enough disk drive space or does not meet the requirements, the game may not install. ![]() If the CD reads fine with no errors, verify your computer meets the minimum requirements of the game.If you are having problems with reading a CD, see: Why do I receive an error when a CD is put in a computer? If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive. For example, Microsoft Windows users can explore the drive in Windows Explorer. Verify the diskettes or CD are readable by reading the files from the drive.In-game help, hints, walkthroughs, and help.Problems connecting to an online game server.Game does not load or has an error when it attempts to load.
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